Returns & Exchanges

At Collective Bikes, we want you to be fully satisfied with your ride. If your gear isn't the perfect fit, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our support team with your order number and reason for return to receive your unique Return Authorization number.

2

Pack Your Gear

Securely pack the items in their original box, ensuring all components, manuals, and protective padding are included to prevent transit damage.

3

Ship It Back

Affix the provided shipping label to the outside of the box and drop it off at your nearest authorized courier location.

4

Inspection and Refund

Once our technicians inspect your return to verify its condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing